Frequently Asked Questions

Registration

» Can I pay by e-transfer?

Can I pay by e-transfer?

We are unable to accept e-transfer payments. You are either required to pay the full camp amount by credit card when registering online, or by cheque or money order when registering via mail-in application.

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» When do I get a receipt?

When do I get a receipt?

If you register online, a receipt will automatically be sent to your email. If you register via mail-in, the receipt will be distributed to you (or the person who drops off your child) at registration.

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» My child is no longer attending. Can I get a refund?

My child is no longer attending. Can I get a refund?

$50 of the registration fee is considered a non-refundable deposit, this includes when registering online via credit card. If the camp is notified one month prior to the first day of your child’s camp session, you may be issued a refund. Please contact us to discuss.

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Before Camp

» MEDICAL FORM

MEDICAL FORM

After you have successfully registered, you will be sent an information package along with a medical form via email. The medical form is due one month prior to your child’s first day at camp. It is important that we receive the medical form before your child arrives at camp, as we use it to inform the counsellors and kitchen staff of any important medical information. The medical form must be mailed to the camp office. We cannot accept scanned or emailed copies as we require an original signature.

Please mail medical forms to:

Camp Wannakumbac
P.O. Box 125
Onanole, MB
R0J 1N0

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» Is there a list of what to bring/pack?

Is there a list of what to bring/pack?

Yes. Once we process your registration, you’ll be sent a confirmation email along with a parent package. A packing list will be included with this package.

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» Are there any transportation options?

Are there any transportation options?

At this time we do not offer any transportation. We’re looking into offering a shuttle to/from Winnipeg in the future.

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» Can you accommodate kids with serious food allergies?

Can you accommodate kids with serious food allergies?

We can certainly accommodate your kids. When you receive your registration confirmation, you’ll also get a medical form that needs to be filled out and sent back to us. When we review the forms, we make note of any serious food allergies such as fish, nuts, etc. and plan the menu for that week accordingly.

Our camp is always a nut-free environment. We cannot guarantee that all food from our suppliers meets the same standard, however we’ve had many children attend with very serious nut allergies in the past and have never experienced an issue. We may ask you to bring supplementary food items for your child if you still feel there’s a risk of contamination.

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During Camp

» When does the camp week start/end?

When does the camp week start/end?

 Campers are to arrive Wednesday between 1:00pm and 4:00pm, unless other arrangements have been made with the camp office. When you register, you will be asked for the name of the person(s) who will pick up your child on the day they leave camp. Each child must be signed out before they leave. This is to ensure that all campers leave with the appropriate parent/ guardian or family member.   

Pick up time on Tuesday is between 4:00-6:00pm. If you wish to pick your camper up before 4pm on Tuesday, please discuss your plans with the camp office during registration. Hot dogs will be available during pick up time for campers and parents.

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» Can I talk to my child while they're at camp?

Can I talk to my child while they’re at camp?

We believe that camp is an important experience in your child’s development. Camp fosters a sense of confidence and independence by providing a setting where kids feel safe to discover their individuality by being their complete and total selves. It’s the one week of the year that they are free to try new things, take risks, be silly, get dirty, be LOUD, and make new friends… all without their parent(s) involvement. To anyone who has once attended summer camp themselves, it’s a liberating coming-of-age experience. This “taste of freedom” is becoming even more rare in the age of constant text messages and social media updates. Which is why one of our oldest rules may be more important now than ever before:

No phones!

Cell phones, tablets, laptops, and other communication devices are prohibited at camp, and the rule is strictly enforced. We ask that none of these devices are brought to camp. If one is packed, each camper will have a chance to give it to their counsellor for safe keeping. After that, if any device is found it may result in the camper being sent home. Besides the safety risk involved with camera phones and privacy, we believe down to our core that it is important for your child to enjoy one week of their life completely technology-free. Camp is the original social media.

So in short, we do not allow campers the use of any phone, including the camp business line. If you would like to email or send a letter to your child, we will gladly pass it along. We are also happy to send any letters your camper decides to send to you! If you chose to call our camp, the Director will gladly answer your questions and concerns. If there are any concerns that the Director might have with your child, you will be contacted.

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» Can my child leave during their week at camp?

Can my child leave during their week at camp?

Only in rare circumstances do we allow campers to be picked up early from their week at camp. If your camper is picked up a day or more early (meaning before Tuesday) this must be discussed with the camp office before drop-off. If it’s decided your camper can leave early, it is even more rare that we will allow them to return to finish the week.

Why so strict?
Our camp weeks are almost always full with a waiting list. We find it unfair for a camper to take a spot when they do not plan to be in attendance for the full week. We would prefer to allow a child to attend who plans to experience all the amazing programming we’ve prepared. Additionally, pulling a child out of camp can trigger homesickness in other campers, especially during our younger weeks. Not to mention the additional logistics involved for our secretary, camp Director, and the camper’s counsellor.

Will Wannakumbac ever send a child home early?
Only in severe circumstances of bullying or homesickness will we decide to send a child home early. Our preference is that your child experiences personal growth by seeing their week through to the end. Our staff are well trained to deal with bullying and homesickness, and our team knows to lean on one another’s abilities if the situation is too much for them to handle alone. It is the decision of the Director if a camper has become detrimental to the experience of their peers. If a child has fallen ill, our camp nurse will be in contact with the parent/guardian to make an informed decision on whether to keep the child in camp or have them picked up early.

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» When does my child choose their activities?

When does my child choose their activities?

Camp activities are chosen the first evening they arrive. The activities offered are first explained to all campers, then they choose their top 3 activities with one backup. They will be scheduled in 3 of their four choices. Some activities are not offered each week due to staff schedules and equipment requirements. This happens only to a very few select programs (example: mountain biking). 

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» Can my child be in a cabin with their friend?

Can my child be in a cabin with their friend?

Cabin requests are only available for campers attending Junior A or Junior B weeks. Once we process your registration, you’ll be sent a confirmation email along with a parent package. This package includes a cabin request form, which must be filled out by parents/guardians of both campers and returned to camp.

Cabin arrangements for all other weeks are randomized. Besides sleeping, there is very little time spent in the cabin. So your child and their friend(s) can spend as much time together as they like outside of lights-out.

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After Camp

» Is there a Lost & Found?

Is there a Lost & Found?

*Please tag all your camper’s clothing and personal items with their name. We are not responsible for any damaged or misplaced belongings.

We keep all lost and found items until the end of summer camp. After summer camp has ended, we begin donating all items left at camp. By the end of summer, we have bags and bags of lost personal items! The longer it remains “lost”, the less likely it is that it will be found. If you notice something is missing from your camper’s bag when you return home, please notify us as soon as possible. Your items must be picked up by you, or a friend or relative. We do not mail any lost and found.

Please take a walk by “Backstage” at the Dining Hall during pick-up. We display all unclaimed lost & found items from the week. It’s also a good idea to take a look under and around their bunk bed, and even around the cabin.

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» Can I get a receipt re-issued?

I lost my receipt. Can I get a receipt re-issued?

As we are a non-profit organization, all of our financial records go to the auditor at the end of the year. Therefore, we have to charge a processing fee to retrieve old receipts. If you would like us to re-issue your receipt, please send a $10 cheque to us in the mail. We will request the information from our auditor once we receive your payment.

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